Terms of service
These Terms of Service govern your use of the Amara Sandton website and any purchases made through our online store.
By accessing our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products, website or services for any illegal or unauthorised purpose or in any way that violates applicable laws.
You must not transmit viruses, malicious code or any material intended to damage or interfere with the operation of the website.
A breach of these Terms may result in the suspension or termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service, cancel transactions or restrict access to our website where reasonably necessary and permitted by law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without prior written permission from Amara Sandton.
Section headings are included for convenience and do not affect the interpretation of these Terms.
Nothing in these Terms is intended to exclude or limit any consumer right that cannot lawfully be excluded.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We aim to keep the information displayed on our website accurate and up to date.
However, occasional errors may occur in product descriptions, availability, pricing, promotional information, images or other website content.
We reserve the right to correct errors, update information or make changes to the website where reasonably necessary.
Product availability may change without prior notice.
SECTION 4 – CHANGES TO PRODUCTS, SERVICES & PRICES
Prices, promotions and product availability may change from time to time.
We may modify, discontinue or replace products or services without prior notice where permitted by law.
Formation of Contract
Products displayed on our website represent an invitation to place an order.
When you submit an order, you are making an offer to purchase the selected products.
An automated order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted.
Unless applicable law provides otherwise, acceptance takes place when your order is approved for fulfilment or dispatched.
If we cannot accept your order, any payment already collected for the affected items will be refunded where applicable.
SECTION 5 – PRODUCTS & SERVICES
Certain products may be available exclusively through our online store and may be offered in limited quantities.
Returns are subject to our Return & Refund Policy and applicable consumer law.
We make reasonable efforts to display product colours, photographs and details accurately. However, colours may appear slightly different depending on your screen, device settings or lighting conditions.
We may limit quantities available for purchase or restrict sales where reasonably necessary.
Product descriptions, availability and pricing may be updated without prior notice.
International Fulfilment & Import Notice
Certain products may be fulfilled through international suppliers or fulfilment partners.
Where customs duties, import charges or similar fees legally apply to a shipment and are not already included in the price or shipping arrangement, these may be payable in accordance with the applicable shipping terms.
Please refer to our Shipping Policy for further information.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, payment problems or unusual purchasing activity.
We may limit quantities purchased per customer, household or order.
If we modify or cancel an order, we may attempt to contact you using the email address or other contact information provided during checkout.
You agree to provide accurate, complete and current billing, delivery and contact information.
SECTION 7 – PAYMENT SECURITY
Payments are processed using the secure payment methods displayed during checkout.
We use payment systems designed to protect payment information during transmission.
Amara Sandton does not directly store your complete card details.
Availability of individual payment methods may vary depending on your device, payment provider or location.
SECTION 8 – THIRD-PARTY TOOLS
We may provide access to services or tools operated by third parties, including payment, analytics, delivery or website technology providers.
These third-party services may operate under their own terms and privacy policies.
Where a third-party service is used, your interaction with that service may also be subject to its applicable terms.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Amara Sandton is not responsible for third-party websites that we do not operate or control.
We recommend reviewing the relevant policies before submitting information or completing transactions through external websites.
SECTION 10 – REVIEWS, COMMENTS & USER CONTENT
If you voluntarily submit a review, photograph, suggestion or other content to Amara Sandton, you confirm that you have the right to provide that material.
You must not submit content that:
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Violates another person's intellectual property or privacy rights;
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Contains unlawful, abusive or harmful material;
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Contains malicious software or code;
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Is deliberately false or misleading.
Where you give us permission to use submitted content, we may display or reproduce that content for legitimate business and marketing purposes subject to applicable law.
SECTION 11 – PERSONAL INFORMATION
The collection and processing of personal information through our website is governed by our Privacy Policy.
We take reasonable steps to process personal information securely and in accordance with applicable data protection requirements.
SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to:
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Product descriptions;
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Prices;
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Promotions;
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Availability;
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Shipping costs;
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Delivery estimates;
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Product photographs or specifications.
Where permitted by law, we may correct these errors and update information.
If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate resolution.
SECTION 13 – PROHIBITED USES
You may not use our website or its content:
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For unlawful purposes;
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To encourage unlawful activity;
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To violate applicable laws or regulations;
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To infringe intellectual property rights;
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To harass, threaten, abuse or discriminate against others;
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To submit deliberately false or misleading information;
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To upload viruses or malicious code;
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To collect personal information unlawfully;
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To send spam, phishing messages or other malicious communications;
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To interfere with the security or operation of the website.
We reserve the right to restrict or terminate access where these Terms are materially violated.
SECTION 14 – PRODUCT QUALITY & STATUTORY RIGHTS
Nothing in these Terms limits any statutory rights available to consumers under applicable South African consumer protection legislation.
Where goods are defective, unsafe, unsuitable or otherwise fail to meet legally required standards, the remedies available to you will be determined in accordance with applicable consumer law.
Our voluntary return policies operate in addition to any rights that cannot legally be excluded.
SECTION 15 – DISCLAIMER & LIMITATION OF LIABILITY
We aim to provide a reliable and secure online shopping experience, but we cannot guarantee that access to the website will always be uninterrupted or error-free.
To the fullest extent permitted by applicable law, Amara Sandton will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in this section excludes liability or consumer rights where such exclusion is prohibited by law.
SECTION 16 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Amara Sandton and its lawful affiliates, employees and service providers against claims arising directly from your unlawful use of the website or material breach of these Terms.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.
The remaining provisions will continue to apply.
SECTION 18 – TERMINATION
These Terms remain effective while you use our website or services.
We may restrict or terminate access where we reasonably believe these Terms have been materially violated or where required to protect the website, our customers or our business.
Any obligations that by their nature continue after termination will remain effective.
SECTION 19 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other policies displayed on our website, form the agreement governing your use of the Amara Sandton online store.
SECTION 20 – GOVERNING LAW
These Terms are governed by the applicable laws of the Republic of South Africa, subject to any mandatory consumer protection rights or other laws that apply to a particular transaction.
Nothing in these Terms is intended to prevent a consumer from exercising rights available under applicable South African law.
SECTION 21 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will always be made available on this page.
Where appropriate, continued use of the website after an update will be subject to the revised Terms from their effective date.
SECTION 22 – CONTACT & SUPPLIER INFORMATION
Amara Sandton operates as an online retailer serving customers in South Africa.
For customer service, order enquiries or questions regarding these Terms, please contact us through our Contact Us page.
Additional supplier and statutory information is available in our Legal Notice.