Shipping policy
Delivery Times
At Amara Sandton, we aim to make delivery clear and straightforward.
Orders are typically processed within 1–3 business days. Orders placed during weekends or public holidays may begin processing on the next business day.
Once your order has been processed and dispatched, delivery typically takes approximately 8–12 business days, depending on your location.
As soon as your parcel has been shipped, you will receive an email containing your tracking information so you can follow your order through to delivery.
Please note that delivery times are estimates and may occasionally be affected by periods of high demand, public holidays, courier delays or circumstances outside our control.
Free Shipping Across South Africa
We offer free standard shipping on all orders within South Africa, with no minimum order value required.
The shipping cost displayed at checkout will therefore be R0.00 for eligible South African orders.
Order Processing
Once your order has been placed successfully, you will receive an order confirmation by email.
Our team will then prepare your order for dispatch. During this stage, we verify your order details and prepare your parcel for shipment.
Once your order leaves us, a shipping confirmation containing your tracking information will be sent to the email address provided at checkout.
Tracking Your Order
All dispatched orders include tracking.
Once your parcel has been shipped, you will receive a tracking link by email. Please allow a short period of time for the courier tracking information to become active after dispatch.
If you have not received tracking information after your order has been processed, please contact our customer care team and include your order number.
Shipping Address
Please ensure that your delivery address is complete and correct before placing your order.
Amara Sandton cannot guarantee that an address can be changed once an order has entered processing.
If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to assist before the parcel is dispatched.
Delayed Orders
While we aim to deliver orders within the estimated timeframe, occasional delays may occur.
If your parcel appears to be delayed, we recommend first checking the tracking link provided in your shipping confirmation email.
If there has been no tracking update for an unusual period of time, please contact our customer care team with your order number so we can assist.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Include:
- your order number;
- a brief description of the issue;
- clear photographs of the item and, where relevant, the packaging.
Our customer care team will review the issue and help arrange the appropriate solution.
Payment Security
We accept the secure payment methods displayed during checkout, including major debit and credit cards where available.
Payments are processed through secure payment providers. Amara Sandton does not directly store your full card information.
Questions About Your Delivery?
If you have any questions regarding your order, shipping or tracking, please contact us through our Contact Us page.
Please include your order number whenever possible so our team can assist you more efficiently.
Amara Sandton
South Africa